All Of Our Shopping Is Done At Guido’s Fresh Marketplace In Great Barrington, MA

Delivery Towns, Days and Times

Where Does Riding Hood Deliver?

We deliver within a 45 minute drive from Guido’s in Great Barrington, MA. Please note a distance surcharge will be applied for driving times that are more than 12 minutes from Guido’s Great Barrington. We calculate driving times by Google Maps. Please click here for more information.

Why Don’t You Deliver To My Town?

Logistics. Currently, we are only grocery shopping at Guido’s Fresh Marketplace, Great Barrington. The area we serve are most convenient to the Great Barrington location.
If you are currently outside our delivery area, please get in touch and let us know you are interested.

What Days and Times Do You Deliver?

Our primary delivery days are Monday through Friday, with just a few slots on Saturdays. Our delivery window is 12 until 7, depending on the number of orders we have to fill. Please, do not call before 5pm to inquire about the status of your delivery as it slows down the process and jeopardizes your delivery for that day.

Payments and Discounts

How Do I Pay?

When you place your order, you will be asked for your credit card information, which is held until your shopping is complete. Once it is, your credit card will be charged the amount that was paid at Guido’s register, plus the corresponding delivery fee. When your groceries are delivered, you will be given the original Guido’s receipt.

Do You Accept Cash?

Riding Hood services can only be paid for by credit card.

How Does Pricing Work?

The cost of Riding Hood shopping/delivery service is dependent on the cost of your groceries. See our pricing page for more information.

Is there a minimum or maximum purchase amount?

No. However, there is a minimum delivery fee (see pricing). It is better to shop smaller and more frequently to insure that we can fill everyones’s orders for the day.

What if I’m eligible for a senior discount?

We are unable to offer a senior discount. For more information on Guido’s Senior Discount Program, go to guidosfreshmarketplace.com/our-company/senior-citizen-discount-program/

Ordering Particulars

Is There a Cut Off Day and Time to Submit My Online Order?

Yes. Your order needs to be successfully submitted (you will receive a confirmation email) 24 hours prior to the delivery date you selected.

What if The Item I Wish to Purchase Does Not Seem to Fit Into Any Category on the Online Form?

Enter any item you whose category on the online form seems your item(s) in the miscellaneous category. If we have questions, we will contact you.

Can I Include Perishables?

Absolutely! Each item we deliver is transported with the utmost care to ensure it arrives in optimal condition.

Can I Include Wine, Beer and Liquor?

Unfortunately, we are not permitted to include alcohol products in our delivery service.

Can I Cancel My Order Once It Has Been Submitted?

Yes, up to 24 hours before your schedule delivery. If we have already done the shopping on your list, you will be responsible for the payment of the groceries.

Delivery Particulars

What if I am not at home for my delivery?

We strongly recommend that you be home for your delivery, but we also understand that unforeseen events happen. Riding Hood will leave your delivery in a specified place (porch, patio, etc.) only if you make this request on the form or by text. In this situation, we suggest you leave a cooler for perishables.

Can you put away my groceries?

Unfortunately, our services end upon arrival.

What types of vessels do you use to deliver?

We use insulated bags for perishables, recycled/repurposed boxes whenever possible, and lastly paper bags.

What if my delivery professional is running late?

We make every effort to be on time. If we cannot for some reason, we will contact the number on the shopping form.

Do I tip my delivery professional?

Sure! Riding Hood pays a living wage that is not dependent on gratuity. It is not necessary or expected to tip. However, if you feel your experience has been outstanding, it is fine to show appreciation to your delivery person. For this we accept cash.

What if I have an issue with my delivery?

We take your concerns very seriously. Do not call Guido’s, as they are unable to address any delivery issues involving items purchased through Riding Hood. Please call Riding Hood Customer Service at 413.449.1202 if you have any issues with your delivery. You will either speak to Kim, the owner or Lindsey, her ‘right hand.’ We want you to be happy with the service. Alternatively, you can email kim@goridinghood.com

Who do I contact if I’m not happy with the quality of an item delivered to me?

Please call us immediately at Riding Hood to remedy the issue. Do not call Guido’s or bring a product back to the store, as they are unable to process any returns for products purchased through Riding Hood. 413.449.1202 or 917.242.9001

Troubleshooting and Customer Service

Who do I contact if I am not happy with the quality of an item delivered to me?

Please call us immediately at Riding Hood to remedy the issue. Do not call Guido’s or bring a product back to the store, as they are unable to process any returns for products purchased through Riding Hood. 413.449.1202 or 917.242.9001

Who Do I Contact If I have an issue with my delivery?

We take your concerns very seriously. Do not call Guido’s, as they are unable to address any delivery issues involving items purchased through Riding Hood. Please call Riding Hood Customer Service at 413.449.1202 if you have any issues with your delivery. You will either speak to Kim, the owner or Lindsey, her ‘right hand.’ We want you to be happy with the service. Alternatively, you can email kim@goridinghood.com